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Highcross Leicester logo

Highcross Leicester is a shopping centre located in Leicester city centre. It officially opened under its new name in September 2008 after the former shopping centre The Shires was modified and refurbished. The centre is Leicester’s biggest and most successful re-development.

Facts and Figures

  • Highcross Leicester is over 100,000m2 in size

FUN FACT! This is the equivalent to 20 football pitches!

  • Former shopping centre The Shires was 46,600m2, which highlights the size of this development
  • The total cost was £350 million
  • The opening of Highcross Shopping Centre was September 4th, 2008
  • It holds one of the biggest John Lewis department stores outside London, which is 22,000m2
  • It includes a 2,000 space car park, which is linked to the shopping centre by a footbridge
  • The Highcross includes Leicester’s first multiplex cinema, the Showcase Cinema De Lux


–        The main shopping centre was designed by international architects Chapman Taylor.

FUN FACT! Chapman Taylor Architects also designed London’s Kings Cross Station, Birmingham’s Bullring and many other building around the world.

Contemporary materials were used such as stone flooring to create an atmosphere of a wide covered street in the outside area of the Highcross.

The John Lewis building in the Highcross was designed by Foreign Office Architects.

John Lewis Highcross Leicester

FUN FACT! These architects were dubbed by The Times as the ‘coolest architects in the world’.

The building is encased in glass, which is covered in a white filigree pattern and is transparent.

FUN FACT! This design on the glass represents Leicester’s history of hosiery and fabric manufacture.

Specialist lighting bathes the John Lewis building creating an amazing atmosphere during day and night time.

John Lewis Highcross lights

FUN FACT! John Lewis was the first department store to introduce electric light. The specialist lighting used on the building pays homage to this.

Another iconic building in the Highcross Leicester is the Cinema-de-Lux. This is Leicester’s first multi-plex cinema. The building itself is covered in a stainless steel shingle cladding, making the building a beautiful piece of architecture and a pleasure to look at:

Cinema De Lux Leicester

A 2,000 space multi-storey car park is also part of the Highcross. This 8 storey building is unique to Leicester and was designed by Gollifer Langston Architects. The design was inspired again by Leicester’s textile industry and a mesh cladding system has been used throughout. The car park is linked to the main shopping centre by a glazed footbridge.

Highcross footbridge

FUN FACT! This is the first car park of its kind to be used on this scale!


The site of the Highcross Shopping Centre has plenty of historical significance.

It is the largest single development within the line of walls of Roman and Medieval towns.

The development of the centre was undergone by the University of Leicester’s Archaeological Services and PJO Archaeology. The two excavated the sites where the Highcross now stands, and many historical discoveries were revealed. It was also revealed that a large proportion of the area could be left preserved under the Highcross building.

Historical Discoveries

Vaughan Way

The ‘lost’ church of St Peter was found, along with over 1,300 burials in a graveyard.

FUN FACT! The graveyard is one of the largest medieval cemeteries excavated in the UK.

Vine Street

A 1,600m2 Roman house was discovered here. This included a central courtyard, a Roman public building and another graveyard of the ‘lost’ medieval church of St Michael.

FUN FACT! The excavation on Vine Street was one of the largest single excavations to have taken place in Leicester.

Highcross Street

Medieval and post-medieval properties were discovered here. The most surprising discovery of all was a collapsed wall which is thought to be from the Roman macellum or from a Roman market hall.

FUN FACT! Pieces of riveted chain maille, a bread oven and traces of timber buildings were also found here from the medieval period.

For centuries, the Wednesday Market stood on the site on Highcross Street and was the economic heart of the town. The Old Grammar School and the Old Borough Gaol also stood here.


When the shopping centre opened, Highcross Leicester made an environmental commitment and environmental management system was put in place. For this system to be maintained, an Environmental Co-ordinator was employed.

The aims of this system are:

  • To reduce the carbon footprint
  • To maximize the efficiency of natural resources
  • To prevent waste
  • To increase recycling
  • To prevent pollution and contamination wherever possible


There are facilities in the Highcross Leicester which aim to make every shopping trip as easy and as enjoyable as possible.



Have you, as a parent, ever been shopping and turned around to see your little one has wandered off? It can happen so easily, but can be extremely frightening.

Highcross Leicester has the Childsafe scheme in place so that parents and guardians can have peace of mind whilst shopping. If the unfortunate was to happen, and a child were to go missing, this scheme makes finding and re-uniting the child a much easier process.

Wristbands are available to collect from the Customer Service Lounge which are free of charge. Names and contacts numbers are filled out on a wristband and then secured to a child’s arm. In the event of your child going missing, you will be given a number to call which will alert security of the situation. Security will then inform all staff in the centre. If your child is found before you get a chance to alert security, you will be contacted on the number you provided and told where to go to collect your child.

For more information on this scheme, visit

Strollex Cars

Highcross Strollex cars

Any parent will tell you that shopping with a child can be an extremely stressful thing to do! Sometimes it is not possible to get someone to sit with them whilst you indulge in a little shopping at the Highcross. To make these trips a little less stressful by keeping your little ones entertained, the Highcross offer the hire of Strollex cars.

These Strollex mini shoppers are shopping trollies with mini cars to keep your little one’s safe, comfortable and more importantly, happy!

Prices are £3 for an hour and £5 for two, and are located in the lower mall next to the Customer Service Lounge.


Shopmobility Highcross Leicester

Shopmobility is a service funded and run by Leicester City Council and offers anyone who has a mobility problem the free use of wheelchairs or scooters.

The Shopmobility service is located on level P2 of the Highcross Rooftop car park.

It is advised to book ahead before your trip to the Highcross, but if this cannot be done, you can head to the office as soon as you arrive and staff will help you out as best as they can.

Dedicated washrooms are also available throughout the shopping centre for anyone with mobility problems. Locations of these washrooms can be found on maps which are scattered around the centre.

To contact Shopmobility at the Highcross Shopping Centre, call 0116 253 2596.

Customer Service Lounge

Highcross Customer Service Lounge

The Customer Service Lounge is located on the lower mall of the Highcross, where a friendly team are on hand to help with any problems you may have or for any advice you may need.

The Lounge is open from 8:30am – 8:00pm Monday – Friday, 8:30am – 7:00pm on Saturdays and 10:30am – 5:00pm on Sundays.

Also available here:

–        Gift cards – Highcross Leicester gift cards can be purchased at the Customer Service Lounge. These gift cards can be spent in any store in the shopping centre, including restaurants and the Cinema-de-Lux.

–        Lost property – all lost property that is handed in around the centre is kept at the Customer Service Lounge. Items are held here for one month, so if you were to lose something, try and get to lost property as soon as possible to avoid missing out.

Opening Times

Shopping Centre:

Monday: 9:30am – 8:00pm

Tuesday: 9:30am – 8:00pm

Wednesday: 9:30am – 8:00pm

Thursday: 9:30am – 8:00pm

Friday: 9:30am – 8:00pm

Saturday: 9:00am – 7:00pm

Sunday: 11:00am – 5:00pm

John Lewis:

Monday: 9:00am – 6:00pm

Tuesday: 9:00am – 6:00pm

Wednesday: 9:00am – 6:00pm

Thursday: 9:00am – 6:00pm

Friday: 9:00am – 6:00pm

Saturday: 9:00am – 7:00pm

Sunday: 10:30am – 5:00pm

Car parks and Prices:

John Lewis car park: open 24 hours

–          This car park has 2,000 spaces and included electric charge points which are located on levels 2, 3, 6 & 7. Disabled parking is available on each level and Parent & Child parking is available on levels 4 & 5.

Highcross Rooftop car park: open 24 hours

–          This car park has 1,000 spaces and has disabled parking available.


0-2 hours – £2.50

2-4 hours – £5.00

4-6 hours – £7.00

6-7 hours – £9.00

7-8 hours – £12.00

8+ hours – £20.00



Below is a list of shops available at the Highcross Shopping Centre


0-9 –    3 (Three)

A –        Accessorize


All Saints




B –        Bank

BBs Brow Bar

Beaver Brooks

The Body Shop



Build a Bear


C –        Calendar Club

Carphone Warehouse


Claire’s Accessories



D –       Debenhams

The Disney Store

E –        Ernest Jones


EE (Everything Everywhere)

Explore Learning

F –        Footasylum

The Fragrance Shop

Francis & Gaye

G –       Game

Gold Buyers



The Gym

H –       H&M

Hawkins Bazaar


Hillary’s Blinds

Holland & Barrett

Hotel Chocolat

House of Fraser

I –         Image Surgeons

J –         Jacamo

JD Sports

Jewellery Box

John Lewis

Jones Bootmakers

K –        Karen Millen

L –        Lacoste

Laura Ashley




La Senza

Luke 1977

M –      Magnolia



Miss Selfridge

Mobile Style

Moss Bros

N –       New Look


The North Face

O –       O2


P –        Paperchase

The Perfume Shop


Post Office

R –        Red5





River Island

S –        Schuh

Shoe Village



Sole Trader




Swop n save

T –        TM Lewin

Thomas Cook





U –       USC

V-         Vision Express


W –      Warehouse

The Watch Lab


Whitewall Galleries

X –        Xplicit

Y –

Z –        Zara



0– 9 –   1573 Bar & Grill

A –        Auntie Anne’s Pretzels

B –        Boost


C –        Café Rouge




Coast to Coast

Costa Coffee

D –

E –        EAT.

Ed’ Easy Diner

F –        Frankie & Benny’s

Fuel Juice Bar

Fun Tea

G –       Greggs

H –       Homemade Burger Co.

I –

J –         John Lewis

K –

L –        Love Coffee

M –      McDonalds


Millie’s Cookies

Muffin Break

N –       Nando’s

O –

P –        Patisserie Valerie

Pizza Express

Q –

R –        Real China

Red Hot World Buffet

S –        Spudulike


Studio One – Cinema De Lux

T –        Turtle Bay

U –

V –

W –      Wagamama

X –

Y –        YO! Sushi

Z –